Glass Vessels
Regular price $15.00
Need a replacement glass vessel for your Cooper&Smith propagation station? Look no further! We stock replacement glass vessels for all designs right here.
Simply select which propagation station you're purchasing a replacement glass vessel for and if you need more than one, adjust the quantity once it's added to your shopping cart.
If your Cooper&Smith Propagation Station arrived with broken glass vessels, please contact us and we will arrange replacement glass vessels to be shipped to you at no cost.
Shipping In Australia
All orders include Free Standard Shipping in Australia. Upgrade to Express Shipping at checkout for $9.95 on orders up to $200. We are unable to offer local pickup.
International Shipping
Cooper&Smith orders can be sent to addresses in New Zealand and United Kingdom. Shipping costs are calculated at checkout based on order weight and size. Choose from Standard, Express or Courier.
Processing Times
Orders are typically prepared and packed in 1-2 business days, however there are times when orders may take up to 7 business days for processing.
Delivery Times
To calculate the estimated delivery time to your postcode or country, use this tool on the Australia Post website.
Tracking An Order
You can track an existing order using the link in your shipping confirmation email. If you need us to resend it, please contact us.
Order Issues
If your order has gone missing, or there are any other issues that arise after your order has been shipped, please contact us with your order number and detailed description of the issue.
Broken Glassware
While we package your order with care and utilise fragile stickers, sometimes due to rough handling during shipping your glassware might be damaged. In these cases we will send out a replacement glass vessel at no charge.
Help & Assistance
If you have any questions about your order or our shipping information, please start a live chat or get in touch - we'd love to hear from you!
We want you to be 100% happy with your Cooper&Smith order, but sometimes accidents happen and something might be broken or not quite right - sorry!
Open With Care
Please take care opening your Cooper&Smith order as there may be broken glass due to rough delivery, despite adequate packaging and a fragile sticker. In these cases we will deliver a replacement glass vessel to you at no charge.
Imperfections
Cooper&Smith Propagation Stations are proudly handcrafted and slight imperfections or colour variations may exist, not impacting the functionality of your propagation station. We only replace or refund products if they are damaged or broken, not for slight imperfections, colour variations or change of mind.
Damage or Breakage
If a product or piece of glassware in your order is damaged or broken, take a photo and send an email to support@cooperandsmith.com.au with the photo(s) attached. We’ll then work with you to organise a return of the product for a replacement or refund.
Returning An Order
Should a product in your order need to be returned, shipping costs will be reimbursed at the time of replacement or refund. Consider using a trackable shipping service or purchasing shipping insurance as we can’t guarantee that we will receive your returned product(s).
Receiving A Refund
If a refund has been approved, the product must be received by Cooper&Smith before the refund is processed. A credit will be applied to your original payment method, which can take anywhere between 24 hours and 14 days depending on which payment method was used.
Time Limit
Returns for damaged or broken products are accepted within 30 days of the date of your order. If 30 days have gone by since the date of your order, we are no longer able to offer a replacement or refund.
Help & Assistance
If you have any questions about your order or our returns and refunds information, please get in touch - we'd love to hear from you!
