All orders include Free Standard Shipping in Australia. Upgrade to Express Shipping at checkout for $9.95 on orders up to $200. We are unable to offer local pickup.

Cooper&Smith orders can be sent to addresses in New Zealand and United Kingdom. Shipping costs are calculated at checkout based on order weight and size. Choose from Standard, Express or Courier.

Orders are typically prepared and packed in 1-2 business days, however there are times when orders may take up to 7 business days for processing.

To calculate the estimated delivery time to your postcode, use this tool on the Australia Post website.

You can track an existing order using the link in your shipping confirmation email. If you need us to resend it, please contact us.

If your order has gone missing, or there are any other issues that arise after your order has been shipped, please contact us with your order number and detailed description of the issue.

While we package your order with care and utilise fragile stickers, sometimes due to rough handling during shipping your glassware might be damaged. In these cases we will send out a replacement glass vessel at no charge.

If you have any questions about your order or our shipping information, please start a live chat or get in touch - we'd love to hear from you!