Shipping

MAJOR COVID-19 SHIPPING DELAYS

We are experiencing major shipping delays from our Chinese suppliers, due to grounded international flights on which orders would usually be transferred to Australia.

At the present time, we are unable to give a timeframe for delivery on your order, although we anticipate all orders taking more than 8 weeks for delivery.

Please expect a significant delay in the delivery of your order.

Despite these significant delays in the postal system we are seeing slow movement of orders so have no reason to believe orders will become undeliverable. 

Please direct any questions or concerns to support@cooperandsmith.com.au.

General Shipping Information

We offer free 13-20 day tracked shipping on all orders.

All of our beautiful planters, propagation stations and accessories are shipped from hand-picked suppliers in China. We've ordered every product, spoken to every supplier and resolved the occasional return or refund. We love these products and know you will too. 

Orders are typically processed in 1-2 business days, however there are times when orders may take up to 7 business days for processing. Shipping can vary from 13-20 business days. On occasion, shipping may take up to 40 days usually due to delays with postal systems. Please email us once 30 days have passed so we can check in on your order.

If your order contains multiple products, these will often be shipped and received separately with individual tracking numbers. These will be emailed to you after your order is processed.

If you have any questions about your order or our shipping information, please get in touch - we'd love to hear from you!